“It is our mission to provide excellence in clinical care and services.”

FOUR CORE VALUES

SERVICES
Our services are designed to enhance the dignity and quality of life of every resident entrusted to our care.

CUSTOMER
We achieve excellence by listening and responding to our customers.

EMPLOYEE
Quality employees are essential to providing excellent clinical care and services.

FINANCIAL
Only from a strong financial position can we meet the needs of our customers and our employees.

OUR COMMITMENT TO EXCELLENCE

To Our Customers:
 
To treat every Resident as we would want to be treated if we were they.
 
To remember that we are in the business of caring.  When dealing with a Resident or family member, we will never underestimate the importance of taking a few extra seconds to listen, smile or hold a hand.
 
To remember that although our Customers may not always be right, they are always our Customers.
 
To remember that when a Customer identifies a problem or concern, that this provides us with an opportunity for improvement. 
 
To Our Employees:
 
To spend a majority of our time finding out what is being done right and then recognize and reward it.
 
To treat every Employee with the same dignity, respect and privacy that we expect them to treat our Residents.
 
To remember that good communication is essential between Employees of all levels in order for everyone to do their best.
 
To better train our Employees so they will be able to better perform their duties.
 
To recognize that the Expert in any particular job is most often the person performing it.
 
To recognize that in order to achieve great success and excellence, we must also experience failure.

When you are confronted by a situation which may not have been included in your initial job training, the “KEY to Service” should guide you in making the best decision for our Residents.

When making decisions you should consider the three KEY points in the order listed. All of the KEY points are essential elements in providing quality service and should be followed with the utmost courtesy.

Keep It Safe
Safety and Health of our Residents and Employees is the first consideration in all that we do. This can never be sacrificed.

Emphasize dignity, respect, and privacy
A Resident and/or Visitor is always treated with dignity and respect in full recognition of his or her individuality. Each Resident’s personal privacy and comfort must be preserved.

You must be efficient
In order to complete the volume of work necessary to manage the facility and maintain it’s financial health, we need to complete our daily duties in organized, established ways.

No Employee shall pass

1. A call light without answering it and responding to the resident's needs;
2. A piece of paper, trash, or spill on the floor without taking care of it; or
3. A visitor or guest of the facility without smiling and greeting appropriately.

Thirty Day, No Excuses, Satisfaction Guarantee.

Our Staff will resolve any concerns, problems or complaints to YOUR Satisfaction.

After receiving notification, in writing, of any concern, problem or complaint relating to patient care or services provided by the Hospital, we will make every effort to resolve the problem.

If after 30 days, we are unable to resolve the problem to YOUR satisfaction, and the problem is of such concern that you elect to remove your family member from the Hospital, we will refund all room charges you have paid for the last 30 days of stay at the Hospital.

EMPLOYMENT OPPORTUNITIES

By putting patients first, employees throughout the Foresight Management team Healthcare commit themselves to the highest standards of quality care. As a member of our team, you'll find comprehensive benefits, competitive wages, and growth opportunities to assist you in career development, making it an opportunity we're sure you'll find attractive.

We welcome your comments and suggestions about this Web site.